Need help now?
Call the support desk.
Speak directly with our team and explain what is happening.
+44 2030 264943Available 24 hours, 7 daysGet support
Help is one clear conversation away.
Start by calling our support team. We’ll listen, ask a few focused questions, and explain whether a remote session is the right next step.
Choose how to begin
Immediate help or a request for later.
Non-urgent issue?
Prepare an email request.
Share the device, the exact message you see, and when the problem started.
Send support detailsNever include passwords or card detailsSafe remote support
You stay in control from start to finish.
A legitimate support session should never feel rushed or secretive. We explain what is needed before anything begins.
Important
Do not accept an unsolicited remote-access request. Always contact us first using the number or email displayed on this website.
- 01
Contact us first
We confirm your issue and whether remote support is appropriate.
- 02
Approve the connection
You choose when the session starts and see activity on your screen.
- 03
Remain present
Ask questions at any point and end the session whenever you wish.
- 04
Review the handover
We explain the result, any follow-up, and how the session ends.
Before you call
A few useful details save time.
- Keep the affected device nearby and switched on.
- Note the exact error message or warning.
- Think about when the problem began and what changed.
- Know the device type and version if possible.
- Do not send passwords or payment details.