Refund & cancellation policy

1. Before service begins

We confirm the service type, expected scope, and applicable fee before paid work begins. If you decide not to proceed before a booked session starts, contact us as soon as possible.

2. Thirty-day support plan guarantee

If we are unable to resolve the specific computer problem described when an eligible support plan was purchased, you may request a refund within 30 days of the purchase date. We may ask for reasonable information needed to review the request and the support work performed.

3. One-time services

A completed one-time service is generally not refundable once the agreed work has been delivered and accepted, except where required by law or where we did not provide the agreed service with reasonable care and skill.

4. Ongoing plan cancellation

Cancellation terms, notice periods, and any future billing arrangements for an ongoing plan are confirmed in the plan details provided at purchase. Cancellation stops future service according to those details and does not automatically refund service already delivered.

5. How to request a review

Email [email protected] with your name, purchase date, service reference if available, and a short explanation. We will review the request and respond using the contact details associated with the purchase.

6. Statutory rights

This policy does not limit any consumer rights that cannot lawfully be excluded.